CoreLend (operated by Jonathan Al Aaraj, Credit Representative No. 572954) is committed to protecting your personal information. This policy explains what we collect, why we collect it, how we use it, and your rights in relation to it.
We handle your information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). If you have any questions after reading this, contact us directly.
We collect personal information that is necessary to assess your finance needs and provide broking services. This may include:
We collect this information directly from you, through our contact form, by phone, by email, or through third parties such as lenders and credit reporting bodies where permitted by law.
We only collect what is reasonably necessary. If you choose not to provide certain information, we may not be able to provide the services you are requesting.
We use your personal information to:
We will not use your information for any purpose that is incompatible with the reason it was collected without your consent.
We may disclose your personal information to:
We do not sell your personal information. We do not share it with marketing companies or unrelated third parties.
Some of our service providers may be located overseas (for example, cloud storage or CRM software). Where this occurs, we take reasonable steps to ensure your information is handled in accordance with the APPs.
We take the security of your personal information seriously. We implement reasonable physical, electronic, and administrative safeguards to protect your information from misuse, loss, unauthorised access, modification, or disclosure.
Our contact form and communications use industry-standard encryption (TLS/HTTPS). Access to your file is limited to people who need it to provide services to you.
If we no longer require your information and are not required by law to retain it, we will take reasonable steps to destroy or de-identify it securely.
No transmission of data over the internet is completely secure. While we do everything reasonable to protect your information, we cannot guarantee absolute security of any data you send us electronically.
Our website uses cookies, small text files placed on your device, to help the site function correctly and to understand how visitors use it.
We may use:
You can control cookies through your browser settings. Disabling cookies may affect some website functionality. We do not use cookies to collect sensitive personal information.
Under the Australian Privacy Principles, you have the right to:
To exercise any of these rights, contact us using the details below. We will respond within a reasonable timeframe (generally 30 days). If you are not satisfied with our response, you may escalate your complaint to the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
If you have any questions about this Privacy Policy, wish to access your personal information, or want to make a complaint, please contact:
This policy may be updated from time to time. The current version is always available on this page. Material changes will be notified where practicable.