Last updated: [TODO: date]
If something's gone wrong, call or email and tell me directly. Most issues can be sorted quickly this way.
[TODO: official wording from Outsource Financial — how a formal complaint is logged, who reviews it, and the timeframe for a response (generally required to be within 30 days)]
If you're not satisfied with our response, or haven't received one within a reasonable timeframe, you can take your complaint to the Australian Financial Complaints Authority (AFCA), a free, independent dispute resolution service.